| 16 Jul 2024 |
 echobc | No, the one I posted. | 22:41:14 |
| echobc | It has a dash and a number behind it. | 22:41:24 |
| 17 Jul 2024 |
|  Gish changed their display name from gish to Gish. | 00:35:28 |
| 19 Jul 2024 |
|  ten10 joined the room. | 02:40:36 |
| ten10 | Not satisfied with my interaction with email support. What alternatives do I have? | 02:42:00 |
| ten10 | Community forum is one | 06:38:34 |
 inffy | Well if you have an issue and need support then you will end in the fw support of ots amhw issue or something | 06:41:35 |
| inffy | * Well if you have an issue and need support then you will end in the fw support of ots an hw issue or something | 06:41:48 |
| echobc | In reply to @ten10:matrix.org
Not satisfied with my interaction with email support. What alternatives do I have? Sue them, take the loss, write a blog post in retaliation, ask here, visit a tech conference (and find other physical users), ask on forums.
All kinds of options.
You could just ask here... | 11:01:26 |
| echobc | Buying a laptop online is always a misery. Buying it from a physical store five minutes away is an experience I will miss. It should be easy to show to the vendor that it doesn't work.
I don't think online shopping is an improvement in general.
One way to combat it is forming an association with a million members such that if a company annoys one member, the rest immediately boycotts them.
The problem is that I doubt one can find a million reasonable people that all trust each other to be reasonable. | 11:08:36 |
| echobc | Lots of people are not in the position to immediately return a laptop, because for example the data isn't encrypted on device. | 11:09:56 |
| echobc | Those are all hurdles and it's best to plan ahead such that you can do that. | 11:10:23 |
| ten10 | Trying to upgrade firmware but laptop (Linux) isn't detecting the USB with the firmware files. It appears in BIOS but not in the boot manager. Tried booting without USB plugged in and then plugging it in once at the boot manager screen. USB was formatted to fat32 | 11:53:49 |
 Haley | Which linux? Under ubuntu, fwupdmgr update is usually enough. | 12:16:49 |
| ten10 | Fedora SB | 12:23:27 |
| ten10 | Also tried disabling secure boot | 12:25:37 |
| Haley | don't think it has to do with secure boot. Try to check if you can run: "sudo fwupdmgr update" - if you have it, it should propose you to install an update (if available). | 13:05:57 |
| inffy | O guess the SB means Sipverblue in this instance | 14:49:25 |
| inffy | * I guess the SB means Silverblue in this instance | 14:49:52 |
| ten10 | In reply to @inffy:pikaviestin.fi
I guess the SB means Silverblue in this instance Yes | 15:06:37 |
| inffy | Fwupd should installed in Silverblue | 15:08:50 |
| ten10 | In reply to @neo:shdw.fr
don't think it has to do with secure boot. Try to check if you can run: "sudo fwupdmgr update" - if you have it, it should propose you to install an update (if available). Just tried it but nothing available | 15:09:26 |
| ten10 | Maybe I should've been more specific by saying it's a BIOS update I'm having an issue with? | 15:10:49 |
| Haley | fwupdtmgr is the bios update utility | 15:11:56 |
| inffy | Do you get anything with 'sudo fwupdmgr get-devices' | 15:32:36 |
| inffy | Or maybe you already are on the latest stable bios and newer one is still on the lvfs-testing branch | 15:33:33 |
| ten10 | In reply to @inffy:pikaviestin.fi
Do you get anything with 'sudo fwupdmgr get-devices' It just asks if I want to upload a report. | 15:59:18 |
| ten10 | In reply to @inffy:pikaviestin.fi
Or maybe you already are on the latest stable bios and newer one is still on the lvfs-testing branch https://knowledgebase.frame.work/en_us/framework-laptop-bios-releases-S1dMQt6F
Please note that for this platform LVFS will not update the CSME firmware. so we only recommend updating using the EFI updater. This is a limitation of LVFS which does not ship the binary blobs from Intel necessary to update the CSME. | 15:59:40 |
|  Tillmann changed their profile picture. | 19:55:17 |
| 22 Jul 2024 |
|  @metasyntactical:matrix.org left the room. | 19:26:14 |
