| 28 Oct 2019 |
|  @TezTechSupport:matrix.org changed the history visibility to "world_readable" from "shared". | 22:49:21 |
| @TezTechSupport:matrix.org changed the history visibility to "joined" from "world_readable". | 22:49:29 |
| @TezTechSupport:matrix.org changed the history visibility to "world_readable" from "joined". | 22:49:33 |
| 29 Oct 2019 |
|  Jovi1945 joined the room. | 00:04:17 |
| Jovi1945 | The room is public and can be found using; #TezTechSupport:matrix.org | 00:05:20 |
| 5 Nov 2019 |
|  Matrix Traveler (bot) joined the room. | 18:24:39 |
|  souperman1987 joined the room. | 19:00:39 |
| souperman1987 | Hello all, Hello all, I need some help:
I've been trying for weeks trying to withdraw from my KT address KT1Fo19AvYnGYAPyq4WBBfRfvt3YGLokoWvn to my tz wallet tz1abT3iLZULMNFVCgm6XWiCLipghxj33cp1 to re-delegate.
However, every time I use any of the wallets, I get an error. TezBox says Uh Oh! Operation Failed Hardware device error. I have the latest firmware and app version for XTZ on my Ledger nano. It fails on Magnum (error 0x917e) and Galleon as well. Any help would be appreciated. I'm basically locked out of my balance completely at this point.
In Tezbox I used the Medium fee and 30k gas and I have some XTZ in my tz wallet as you can see. | 19:00:55 |
| souperman1987 | * Hello all, I need some help:
I've been trying for weeks trying to withdraw from my KT address KT1Fo19AvYnGYAPyq4WBBfRfvt3YGLokoWvn to my tz wallet tz1abT3iLZULMNFVCgm6XWiCLipghxj33cp1 to re-delegate.
However, every time I use any of the wallets, I get an error. TezBox says Uh Oh! Operation Failed Hardware device error. I have the latest firmware and app version for XTZ on my Ledger nano. It fails on Magnum (error 0x917e) and Galleon as well. Any help would be appreciated. I'm basically locked out of my balance completely at this point.
In Tezbox I used the Medium fee and 30k gas and I have some XTZ in my tz wallet as you can see. | 19:00:58 |
|  murbard joined the room. | 19:23:51 |
| 6 Nov 2019 |
| Jovi1945 | In reply to @souperman1987:tzchat.org
Hello all, I need some help:
I've been trying for weeks trying to withdraw from my KT address KT1Fo19AvYnGYAPyq4WBBfRfvt3YGLokoWvn to my tz wallet tz1abT3iLZULMNFVCgm6XWiCLipghxj33cp1 to re-delegate.
However, every time I use any of the wallets, I get an error. TezBox says Uh Oh! Operation Failed Hardware device error. I have the latest firmware and app version for XTZ on my Ledger nano. It fails on Magnum (error 0x917e) and Galleon as well. Any help would be appreciated. I'm basically locked out of my balance completely at this point.
In Tezbox I used the Medium fee and 30k gas and I have some XTZ in my tz wallet as you can see. Have you tried sending from your tz1 address to the associated kt1 account? Also, before running any further operations with your Ledger Device please refer to the articles below: | 02:21:51 |
| Jovi1945 | Dealing With Babylon
https://medium.com/@officialtezbox/dealing-with-babylon-8aee7ef64a0 | 02:21:54 |
| Jovi1945 | Simple Staking Article on Trezor
https://medium.com/simplestaking/how-to-keep-using-your-trezor-wallet-after-the-tezos-babylon-protocol-update-d9e7fcd362f5
| 02:22:07 |
| Jovi1945 | The unknown op thing is a known issue with the ledger tezos app https://www.reddit.com/r/tezos/comments/dj7g9y/summary_of_ledger_support_for_the_babylon_protocol/
Users can accept the operation and sign it on their devices, but it is at their own risk. The recommendation is to wait for an update for Obsidian to fix it. | 02:22:42 |
|  @crazyduck:matrix.org joined the room. | 21:47:27 |
| @crazyduck:matrix.org left the room. | 21:49:30 |
| 7 Nov 2019 |
|  frukiz joined the room. | 23:47:08 |
| 8 Nov 2019 |
| frukiz | hi there | 01:39:09 |
| frukiz | im trying to send tezzies from a kt adress to a tz address and an error prompts up everytime i try | 01:40:24 |
| frukiz | im using a ledger | 01:40:59 |
| Jovi1945 | In reply to @frukiz:matrix.org
hi there Have you read through all of the documents posted above? | 03:31:30 |
| frukiz | i have the article above | 11:41:35 |
| frukiz | * i read the article above, i deposited some tezos in my tz address since it was empty but still showing the same error, " Uh Oh, Operation Failed, Hardware Device Error" | 11:43:48 |
| frukiz | both my ledger and tezos app are updated | 11:45:05 |
|  xcsu joined the room. | 16:27:16 |
| 13 Nov 2019 |
| Jovi1945 | In reply to @frukiz:matrix.org
i read the article above, i deposited some tezos in my tz address since it was empty but still showing the same error, " Uh Oh, Operation Failed, Hardware Device Error" Can you plese try making a transaction from the Tz1 address to a separate account you control? | 15:24:24 |
| 18 Nov 2019 |
| Jovi1945 | Hello,
You will need to have atleast 1-2 tez within the Tz1 address associated with the Kt1 address. Once you have funded the Tz1 address with some tez you need to send a small amount from the Tz1 address to another address to re-reveal the Tz1 address. Please ensure that you leave a small amount of tez inside the Tz1 address at all times. This will pay for the fees when sending from the Kt1 account.
Also, you may try repairing the device following the instructions below if the above solution doesn’t work!
This can be done by disconnecting the Ledger Device from its Micro USB end and reconnecting. When prompted to enter passcode do not and instead wait for Ledger Live Manager to display “repair” and the Ledger Live Manager Application Will then display the process for manual repair. There will be 4 total options out of these choose only the following:
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Follow device repair instructions
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Follow Device update instructions
Be sure to choose the first option first as you’ve stated that both your apps, ledger live and the device are updated.
If none of these solve the solution let us know and we can go from there.
| 15:59:57 |
| 28 Nov 2019 |
| frukiz | thanks it worked | 12:22:53 |
| 11 Dec 2019 |
| xcsu set a profile picture. | 03:48:02 |
| 7 Jul 2020 |
|  @isis183:matrix.org joined the room. | 16:59:13 |
