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Jellyfin Troubleshooting

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Troubleshooting for the Jellyfin project.  See the community for more rooms: +jellyfin:matrix.org37 Servers

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17 Apr 2021
@dmitrylyzo:matrix.orgdmitrylyzo This means that it could not get any further than index.html 😕 22:18:45
@dmitrylyzo:matrix.orgdmitrylyzo turn on Disable cache on Network tab 22:19:21
@akechishiro:matrix.orgLahfa Samy
In reply to @dmitrylyzo:matrix.org
turn on Disable cache on Network tab
This worked thanks !
22:20:20
@akechishiro:matrix.orgLahfa SamyBut then which cache file was it ?22:20:45
@akechishiro:matrix.orgLahfa SamyLike I cleaned third party data & cookies from Jellyfin in Chromium, cleaned nginx cache, cleaned /var/cache/jellyfin/httpclient and that didn't work.22:21:45
@dmitrylyzo:matrix.orgdmitrylyzoprobably, you had to clear browser cache after you cleared it for nginx - 2 caches22:21:58
@akechishiro:matrix.orgLahfa SamySo which one could've been left maybe Chromium kept something.22:21:59
@akechishiro:matrix.orgLahfa Samy
In reply to @dmitrylyzo:matrix.org
probably, you had to clear browser cache after you cleared it for nginx - 2 caches
Oh okay thanks !
22:22:12
@earthsound:matrix.orgearthsound joined the room.22:31:28
@akechishiro:matrix.orgLahfa Samy

I'm having an issue with ffprobe but I think it's related to how it's installed inside my NixOS environment :

/nix/store/xg6ilb9g9zhi2zg1dpi4zcp288rhnvns-glibc-2.30/lib/libc.so.6: version `GLIBC_2.32' not found  (required by /nix/store/hsw0sq8y0a46fxc2d7krgyr6p5dy71kd-gcc-10.2.0-lib/lib/libgomp.so.1)
22:58:48
@akechishiro:matrix.orgLahfa Samyffprobe seems to run in the shell but it says that the binary was built with gcc 9.2.023:04:15
@mad_enz:matrix.orgmad_enz joined the room.23:16:36
18 Apr 2021
@earthsound:matrix.orgearthsoundTL;DR: need help understanding the settings needed for jf + caddy reverse proxy + DDNS + Chromecast borked & further troubleshooting avenues. After having settled into a (mostly) working 10.4/5/6 jellyfin server for macOS since Jan 2020, I started having some inconsistent-to-reproduce issues casting to a gen 1 chromecast late 2020 which led me down various rabbit/whack-a-mole holes but was able to keep it mostly working w/ 10.6.4. Issues w/ the Android client and casting seemed to get worse around Dec., and following different issue reports & reddit threads, I eventually updated jf to 10.7 in March & set up caddy w/ reverse proxy (& https cert via Let's Encrypt) on the box hosting jf. I have DDNS & ports 80, 443, & another, higher random port forwarded in my router. I can login to jf & see the chromecast devices via the Android client & connect to them, but when I try to cast, it briefly starts to load (shows the title at the bottom of the screen) but it doesn't cast anything, jf disappears on the screen attached to the chromecast, and the Android client usually crashes - either immediately or after some interactions with the client. (I think an issue has been opened for that) If I use Chrome (I typically use the beta channel), I can start casting a movie then a few seconds later I'll get a modal asking if I want to optimize to save battery (i.e., only playing on Chromecast instead of both Chrome & the Chromecast). I click Optimize and a couple of seconds later I get a brief error message near the top of the browser window that says: Video playback error, Switched to mirroring ...which is the only way I can cast from jf now. The Chromecast should be able to see the jf server using the DDNS name, as all of the other devices on the internal network can resolve & connect to the jf server as such. However, I can't tell if the Chromecast is attempting to connect to jf via internal IP or FQDN. After taking pokes at this occasionally over the past few weeks, I finally turned logging on in caddy and hope to have better logs b/c the jf logs don't seem to have much useful information to further narrow it down. Can someone help me determine whether I have the proper settings in jf or help further troubleshoot? TIA & my apologies for the essay.00:31:47
@avid_watcher:matrix.orgavid_watcherHi guys, I bought a new laptop (Windows) and I want to migrate my server. Which folders do I need to copy? The same paths in my dashboard?02:56:14
@avid_watcher:matrix.orgavid_watcherRedacted or Malformed Event02:57:11
@avid_watcher:matrix.orgavid_watcherRedacted or Malformed Event02:58:01
@avid_watcher:matrix.orgavid_watcher* Hi guys, I bought a new laptop (Windows) and I want to migrate my server. Which folders do I need to copy? The paths in my dashboard?03:03:59
@avid_watcher:matrix.orgavid_watcher* Hi guys, I bought a new laptop (Windows) and I want to migrate my server. Which folders do I need to copy? The same paths in my dashboard?03:07:43
@anthonylavado:bonifacelabs.caAnthony Lavadoavid_watcher: 1) Install the server, in the same method as the first time03:11:34
@anthonylavado:bonifacelabs.caAnthony Lavado
  1. Copy over C:\ProgramData\Jellyfin
03:11:54
@anthonylavado:bonifacelabs.caAnthony Lavado
  1. Don't start the server intil the media is in the exact same path as on the first computer
03:12:13
@avid_watcher:matrix.orgavid_watcherTysm! Do I need to quit my server in order to copy over C:\ProgramData\Jellyfin ?03:15:30
@iwalton3:matrix.orgiwalton3
In reply to @avid_watcher:matrix.org
Tysm! Do I need to quit my server in order to copy over C:\ProgramData\Jellyfin ?
Not doing so could cause database corruption.
03:15:50
@avid_watcher:matrix.orgavid_watcherGotcha! I appreciate your input guys03:16:10
@lapoota:matrix.orgConsumerFog joined the room.03:17:43
@karamelmar:matrix.gc4.atEli joined the room.08:21:14
@ineedhelp123:matrix.orgineedhelp123Anyone have ideas how to fix or solve: https://github.com/jellyfin/jellyfin/issues/5851 ??08:59:15
@ineedhelp123:matrix.orgineedhelp123 * Anyone have ideas how to fix or solve: https://github.com/jellyfin/jellyfin/issues/5851 ??08:59:31
@karamelmar:matrix.gc4.atEliHey, is there any dependency regarding Linux Packages, libs, or a required audio media type needed, to get "Continue Listening" working, other den Library Type "Books"? Got Audiobooks in flac, mp3 and m4a. As far as i understand there is no continue Listening for Music (which would be great also), but also i did no manage to get any Audiobook in my Library to show up in Continue Listening. I am on Manjaro Linux, installed Jellyfin via AUR, am on the latest Version (10.7.2) an trough a Apache Revery Proxy via localhost... Thanks 🙂09:11:21
@karamelmar:matrix.gc4.atEli * Hey, is there any dependency regarding Linux Packages, libs, or a required audio media type needed, to get "Continue Listening" working, other den Library Type "Books"? Got Audiobooks in flac, mp3 and m4a. As far as i understand there is no continue Listening for Music (which would be great also), but also i did no manage to get any Audiobook in my Library to show up in Continue Listening. I am on Manjaro Linux, installed Jellyfin via AUR, am on the latest Version (10.7.2) an trough a Apache Revery Proxy via localhost... Thanks 🙂09:12:45

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